Client Relationship Coordinator




If this sounds like you, we’ve got your perfect job.

We call this role “Client Relationship Coordinator,” but outside of our industry, it might be called a “Project Manager” or even “Account Rep.” We would never call it that, because it leaves out the most crucial aspect of the role: relationship-building.

At its core, this job is about much more than scheduling calls and booking attendance at our live events. That’s relatively easy. What our Client Relationship Coordinators do is take care of our clients from start to finish, and they do this by building relationships with clients and being obsessively concerned with getting them the change they want in their lives.  The Client Relationship Coordinator is the voice of our company, and you are the person who guides them through their journey as they discover what they are truly capable of achieving.

Here’s how it works:

The moment a client signs up with us, you take over. You’re their main point of contact, and you lead them through their journey. You’ll get to know them, you’ll understand what they want to achieve on a deep level, and you’ll make sure Michael and the team know what they need from us to make their vision a reality.  You’re their point-person and their friend as they go through the process of learning the material that will make the difference in their lives.

You will also be “project managing” their learning process, juggling lots of these types of tasks every day:

  • Walk clients through the process of participating in our courses, (intro calls, training calls, attendance at live events, our mentorship program, and anything else that comes up).
  • Checking in with clients at various points in the process to tackle any problems and making sure they feel supported.
  • Making sure clients stay engaged between live events (most of this process is automated, you just have to check in often and make sure).
  • Encourage clients to speak up on training calls and through social media
  • Anything else that comes up on a day-to-day basis—questions from clients about upcoming events, different courses available, and any other problems that will come to you to solve.

Basically, you are responsible for the client’s experience.  You don’t deliver the classes or teach the material, but you do everything necessary to make the experience smooth and enjoyable for the client.

If you can nail all of the above, you’re probably pretty awesome, which brings us to an important question:

Why should you work with us?

We’re Human Communications Institute, and we teach people the strategies and tools they need to quickly reach the next level of true success in their lives.

Founded by Michael Bernoff, Human Communications Institute is a leader in the personal and professional development industry.

This video of Michael speaking at Success Magazine is a great introduction to what we do, and you can see what our events are like here.

Whether it’s fixing a broken relationship, or losing weight and living a healthy lifestyle, or becoming a person of influence, or having the confidence to launch a new business, or learning how to become a transformative leader, Michael and our team at HCI know how to help people create a lasting, positive change in their lives.

You can see what our clients say about us here.

Why our mission matters

Most people never experience what they are truly capable of achieving, but it doesn’t have to be that way.  Most of what we’ve been taught about becoming successful and living a fulfilling life isn’t wrong, its just incomplete.  

Michael and the team at HCI have strategies and techniques that have helped tens of thousands of clients get what they want out of life, and Michael has spent the last 20 years learning how to deliver the information in a way that creates lasting change.  

We teach what works, and what makes a difference in peoples lives.

What comes with being part of the Team

We’re not going to try to pitch you a load of corporate speak crap about who we are. Instead, you can read real quotes by real team members about what it’s like to be part of this team:

  • “You get to be part of building something that literally changes lives. This is work that matters.”
  • “I have learned so much just by talking to the many different people from different walks of life, and no matter what their status is regarding finances, health, and relationships. The common thread with these people that we also share is that they want to create a better life for themselves, the people in their lives, and the world around them, and we get to be a part of helping them with that process.”
  • “I have the opportunity to learn from my mentor on a daily basis and I get paid to do that! I also get to have a part in changing people’s lives on a daily basis and the ripple effect has been massive. There is nothing that I’d rather be doing… learning, being pushed to constant new levels, working side-by-side with a TEAM that is top notch and we get to impact the world!”
  • “Zero work theater!”
  • “Since coming to work here at team Bernoff, my life has never been the same.  I always knew I had another level inside of me that I wasn’t tapping into. Being a part of this team, and working with Michael, I have taken down barriers, beliefs, and programs that kept me stuck.  I am now able to help and support others to have the same experience because I have so much more to offer.”
  • “Basset Hound Parties and Pink Fluffy Unicorns Dancing on Rainbows are a thing.“
  • When you work for a person who has a mission to change lives and you become a part of this team you realize that there is no other career that will be as gratifying.”
  • “In everything you do you have the ability to make an impact no matter how big or small in each person who comes into contact with you and create everlasting change for them and the people around them.”
  • “You will eventually get your own emoji in Slack. But it’s like a nickname: You can’t ask for it. You can’t pick it. You can’t give it to yourself. It is bestowed, based on who you are and what you do.”
  • “People will constantly ask you “What’s it like to work with Michael Bernoff?” Everyone will be disappointed when you say, “He’s nothing like you’re expecting.”
  • “You will be measured by results. True results. This is a culture and company that values EVERY team member, has women in leadership, pays everyone equally and regardless if you are gay, mixed race or have no college degree, the measurement is results!“
  • “I get to bring my whole self to work every day, and no one ever tells me ‘that’s not appropriate for work.’ Everyone here is fully human, all the time, both in their work and their lives.”
  • “Even though we’re helping people with serious issues, it’s done in such a fun and playful environment that sometimes I feel like I ran away and joined the circus.”

You In? Awesome, here are the details:


  • Scottsdale, Arizona.

Type of Employment

  • Full-time only

Necessary Skills & Qualifications

Here is the list of skills we believe are necessary for this job. Most importantly, we are hiring based on a careful balance of relevant experience, cultural fit, and motivation:

  • You Have Emotional & Social Intelligence: You must be able to understand and relate with people, feel their motivations, and genuinely care about helping them. Your job in a sense is about building GENUINE relationships with people, and this requires good emotional and social intelligence…especially listening and understanding and connecting (yes, we’re repetitive, because it’s that important).
  • You Love Listening to People & Building Relationships: Like we said, this is the most important thing; not just that you like talking with people, but that you also love active listening. You should be warm, skilled at phone conversation, and have the ability to make people comfortable with you, so they’ll open up. You should have a knack for asking good questions, really getting into the core issues, and truly understanding who someone is and what they want (and of course, enjoy building new relationships with them).
  • You Are Organized And Task Oriented: We have a very detailed process that is user-friendly for you and mostly automated because we want you to spend your time actually talking to our clients–but you’ll need to stay on top of a lot of stuff. You’ll have a hundred to-dos every day, most very small and quickly done, but still a lot of them. It’s not hard as long as you’re organized and task oriented and have a basic understanding of modern technology.
  • You Love Books And Reading And Learning: If you don’t like books and reading and thinking about the ideas in books, this is probably a bad job for you, because you’ll be doing that a lot. Our clients are seeking new information and are going through a process of self-discovery.  If you’re not naturally curious and always on the lookout for a slight edge that will make a difference in your life, then you’re going to have trouble relating to someone going through the process. You don’t need to be their “guru,” but you need to understand their mindset.
  • You Are Self-Motivated And Get Shit Done: We don’t want people who have to be constantly managed. If you only work well with someone telling you what to do–DO NOT APPLY. You must be very self-motivated. There are no lifestyle roles here, and no easy days. We all work very hard every day, because we care about our mission, and what we do matters to us and other people.
    NOTE: Hard work does not mean endless hours. It only means results. If you don’t want to work hard and get results, this is not the right company for you. There is no coasting and no hiding here and you will be held accountable for achieving real results. If that doesn’t excite you, this is the wrong team for you. Our introductory course, Call2Action, teaches people how to get more done in five days than they have in the last five months, and we expect our teammates to get the same type of results for our team.

Salary & Benefits

  • Competitive Pay: 30k per year + profit sharing
  • Access To Full Benefits: Instead of spending our money on ping pong tables and beanbag chairs, we give you access to complete health care coverage, dental, life insurance, 401(k) matching, and pretty much everything else you could ever want.
  • Be Part Of A team: You read the testimonials above. We see ourselves as a team of people who are working hard together to accomplish a specific mission (create a community of SUPER-Humans) become the default publishing option for professionals), in service of a larger purpose (make a positive impact in the world). We don’t just talk about our culture, and then ignore it in action–we live this mission every day, and we have a pretty codified set of principles that we live by as a team (you’re welcome to check them out, in fact you should, because this is the operating system for our team, and everyone in our company lives these values and principles).
  • Make A Real Impact: We are a small company (still under 20 full-time team members), and you will be a major part of our team, and help shape our growth. Not only that, you won’t just impact the company, you’ll impact the world.
  • Meet Interesting People: You’re not just working with random people. Most of our clients are entrepreneurs and high-achievers, and current clients include famous authors, major company CEOs, entrepreneurs, professional athletes, and people with amazing personal stories. We’re the place they turn when they want to take their business or life to the next level.

Ready to apply?

Give us your first name, last name, and email address, and we’ll send you an email with the next steps.

Meet Michael

Michael Bernoff, a master practitioner of Neuro-Linguistic Programming (NLP), is a wizard in helping people to really understand themselves and communicate powerfully and influentially with themselves and others. He teaches people of all ages, walks of life and abilities how it is possible for everyone to show up bigger and perform greater whenever they want. Michael helps students reach their goals through simple, yet explosive strategies that allow them to reach within themselves and find the energy to push past any obstacle.

Imagine becoming the person who is in full control of emotions–regardless of any chaos or challenges on your path. Michael will help you discover your strengths…and share powerful communication tactics that will allow you to become A PERSON OF INFLUENCE. As a teacher and trainer skilled in human behavior and communication, Michael will guide you toward becoming the person who races through challenges while maintaining a firm grasp on achieving the goals and dreams you have always wanted.

Working with Michael, you will learn how to make yourself do and be all that you want so that you can achieve anything that your mind has conceived with unshakeable confidence.